I can accept personal cheques / bank transfers on request, please e-mail your order, and I'll send payment details.

All Credit and Debit card transactions are handled securely by Paypal. Prime-Miniatures do not hold or store any customer card details.

First class shipping is free within the UK for orders over £20.

With the current COVID-19 situation around the world - all orders will only be posted out via a signed or tracked service. 

Standard international shipping is done via Royal Mail International Standard service.

When International Tracked shipping is selected items are posted via Royal Mail International Tracked and Signed service to countries where it is available. To other countries Royal Mail International Tracked service is used. In rare circumstances where full tracking isn't available to a country, the Royal Mail International Signed service is used.

All orders will be dispatched within 3 working days upon receipt of cleared funds, subject to stock availability.

I try to keep large stock levels, but occasionally items do go out of stock. If this should happen I will contact you with details. Most out of stock items will be dispatched within 5-7 working days.

Discounts and coupon codes may be changed, or withdrawn at any time without notification.

International customers are responsible for any import duty/taxes on goods shipped outside of the United Kingdom.

Prime-Miniatures does not give or sell any of your personal information to any third party other than in the necessary course of our business. An example of this would be to Royal Mail for delivery information.

Information entered by the customer on this website will only be used for the purpose of processing orders. You will never be contacted with sales or marketing information.

If you would like to receive information on new products then you can like my Facebook page at Prime-Miniatures

You can view your own information and order history by logging into your account on the website. If at any point you want your data removing, please email me and I will deal with your request in a timely manner.

I accept returns. Please contact me within 14 days of receiving the item for details of the return procedure. Buyer is responsible for any shipping costs to return the goods.

Occasionally items can get lost in the post. If your item hasn't arrived within 2 week of the order date, then please contact me so I can investigate.

Any problems please e-mail me at sales@prime-miniatures.co.uk