• I can accept personal cheques / bank transfers on request, please e-mail your order, and I'll send you the payment details.

  • All Credit and Debit card transactions are handled securely by Paypal.

  • First class shipping is free within the UK for orders over £10.

  • P&P within the UK starts at £1.00 for orders under £10.

  • P&P within Europe starts at £1.40 for small items (less than 5mm thick when packaged). Larger packages charged at a flat rate of £2.85.

  • P&P to the rest of the world starts at £1.85 for small items (less than 5mm thick when packaged). Larger packages charged at a flat rate of £3.60

  • Standard international shipping is done via Royal Mail International Standard service.

  • When International Tracked shipping is selected items are posted via Royal Mail International Tracked and Signed service to countries where it is available. To other countries Royal Mail International Tracked service is used. In rare circumstances where full tracking isn't available to a country, the Royal Mail International Signed service is used.

  • All orders will be dispatched within 3 working days upon receipt of cleared funds, subject to stock availability.

  • I try to keep large stock levels, but occasionally items do go out of stock. If this should happen I will contact you with details. Most out of stock items will be dispatched within 5-7 working days.

  • Discounts and coupon codes may be changed, or withrawn at any time without notification. 

  • International customers are responsible for any import duty/taxes on goods shipped outside of the United Kingdom.

  • Any problems please e-mail me at sales@prime-miniatures.co.uk

  • I accept returns. Please contact me within 14 days of receiving the item for details of the return procedure. Buyer is responsible for any shipping costs to return the goods.

  • Occasionally items can get lost in the post. If your item hasn't arrived within 2 week of the order date, then please contact me so I can investigate.